Refund policy

We hope you love your jewellery. If for any reason you need to return an item, please review our policy below.

Returns

We accept returns on full-priced jewellery within 14 days of delivery, provided that:

• Items are unworn, unused, and in original condition

• All original packaging is included

• The return request must be approved prior to sending the item back. Once approved, please provide us with the shipping label or tracking details so we can monitor the return.
  
  

For hygiene and quality reasons, earrings, worn or damaged items cannot be returned.

Faulty or Incorrect Items

If your jewellery arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos.
Once confirmed, we will arrange a replacement or refund at no additional cost to you.

Final Sale Items

Items marked as Final Sale or purchased during promotional events are not eligible for return or refund, unless deemed faulty under consumer law.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days once the return is received and inspected.

Please note:

• Original shipping fees are non-refundable

• Return shipping costs are the responsibility of the customer unless the item is faulty

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

Consumer Rights

This policy does not affect your rights under applicable consumer laws.

How to contact us

For all return enquiries, please contact our support team at:
hello@helenageorge.com